How the City of Palm Coast Is Scaling ADA Compliance Within a Fixed Municipal Budget
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The City of Palm Coast, one of Florida’s fastest-growing municipalities, manages a large and expanding inventory of public-facing reports, forms, notices, and technical documents.
Following updated ADA Title II accessibility requirements, the city sought a remediation partner capable of supporting compliance across diverse document types while operating within fixed municipal budget constraints.
Results & Impact
- Delivered WCAG 2.2 and Section 508 compliant documents across multiple city departments.
- Implemented a hybrid remediation model balancing manual expertise with AI-enhanced processing.
- Expanded remediation coverage within a fixed accessibility budget.
- Supported accessibility remediation for financial reports, water quality reports, development forms, and technical documents.
- Established ongoing consulting and training discussions with city stakeholders.
- Enabled departments to prioritize remediation resources based on document complexity and public impact.
The Challenge
The City of Palm Coast publishes a broad range of public documents including annual financial reports, floodplain analyses, development forms, utility reports, and public notices.
Many of these materials contain complex tables, charts, and technical data structures requiring specialized accessibility remediation expertise.
The city needed to balance strict compliance obligations with the financial realities facing a mid-size municipality operating under fixed accessibility funding allocations.
The Solution
Word Wizards designed a three-tier remediation framework based on document complexity.
The engagement included:
- Expert manual remediation for highly complex reports and technical content
- AI-enhanced remediation workflows for lower-complexity documents
- Hybrid remediation combining automated processing with targeted manual intervention
- Accessibility consulting and remediation prioritization support
- Optional staff training guidance
All deliverables underwent human quality assurance validation to ensure WCAG compliance regardless of the remediation workflow used.
Client Spotlight
Complex financial and technical reports received full manual remediation, including semantic tagging, table restructuring, alternative text development, and screen reader validation.
Lower-complexity documents such as notices and correspondence were processed through AI-enhanced workflows that automated foundational accessibility tasks while maintaining human oversight and validation.
This tiered model enabled Palm Coast to remediate a substantially larger volume of content without compromising compliance outcomes.
Implementation & Delivery Approach
Word Wizards collaborated with city departments including Finance, Utilities, and Development to categorize documents by complexity and prioritize remediation sequencing.
The engagement emphasized operational flexibility, allowing the city to allocate remediation resources strategically based on risk, visibility, and budget impact.
The project also established a framework for scaling accessibility support as the city’s digital content portfolio continues to expand.
Why It Matters for Municipal Governments
Many municipalities face the challenge of meeting accessibility requirements with limited internal staffing and constrained budgets.
This engagement demonstrates how flexible remediation strategies combining manual expertise and automation can expand compliance coverage while maintaining quality assurance and operational accountability.
Access These Services Through AFI and Edge Public Procurement Pathways
Word Wizards, Inc is an awardee of AFI x Edge Public’s ADA Web Accessibility Consulting and Design cooperative contracts. To learn more about Word Wizards, Inc and explore the contract, visit Civic Marketplace.
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