Suppliers T&C

Order Forms; Access to the Service

1. Upon mutual execution, each Order Form shall be incorporated into and form a part of the Agreement. Subject to Customer’s compliance with the terms and conditions of this Agreement (including any limitations and restrictions set forth on the applicable Order Form) CivicMarketplace grants Customer and its Authorized Users the right to access and use the services specified in each Order Form (collectively, the “Service,” or “Services”) during the applicable Order Form Term (as defined below) for the business purposes of Customer, only as provided herein and only in accordance with CivicMarketplace’s applicable official user documentation available at https://help.civicmarketplace.com/en/ (the “Documentation”). An “Authorized User” is any employee or contractor of Customer. Customer shall be fully responsible for each Authorized User’s use of the Services.
2. From time to time, CivicMarketplace may provide upgrades, patches, enhancements, or fixes for the Services to its customers generally without additional charge (“Updates”), and such Updates will become part of the Services and subject to this Agreement; provided that CivicMarketplace shall have no obligation under this Agreement or otherwise to provide any such Updates. Customer understands that CivicMarketplace may cease supporting old versions or releases of the Services at any time in its sole discretion; provided that CivicMarketplace shall use commercially reasonable efforts to give Customer reasonable prior notice of any major changes.

Implementation

1. Upon payment of any applicable fees set forth in each Order Form, CivicMarketplace agrees to use reasonable commercial efforts to provide standard implementation assistance for the Service only if and to the extent such assistance is set forth on such Order Form (“Implementation Assistance”).
2. If CivicMarketplace provides Implementation Assistance in excess of any agreed-upon hours estimate, or if CivicMarketplace otherwise provides additional services beyond those agreed in an Order Form, Customer will pay CivicMarketplace at its then-current hourly rates for consultation. Customer acknowledges and agrees that the Service may operate with or using application programming interfaces (APIs) and associated services operated or provided by third parties (“Third Party Services”). CivicMarketplace is not responsible for the operation of such Third Party Services nor the availability or operation of the Service to the extent such availability and operation is dependent upon Third Party Services. Customer is solely responsible for procuring any and all rights necessary for it to access Third Party Services (including any Customer Data or other information relating thereto) and for complying with any applicable terms or conditions thereof. CivicMarketplace does not make any representations or warranties with respect to Third Party Services. Any exchange of data or other interaction between Customer and Third Party Services is solely between Customer and such third party provider and is governed by such third party’s terms and conditions.

Support

CivicMarketplace will provide Customer with technical support services in accordance with the Company’s standard support practices which include email support during normal business hours.

Ownership; Restrictions; Feedback

As between the parties, CivicMarketplace retains all right, title, and interest in and to the Services, and all software, products, works, and other intellectual property and moral rights related thereto or created, used, or provided by CivicMarketplace for the purposes of this Agreement, including any copies and derivative works of the foregoing. Any software which is distributed or otherwise provided to Customer hereunder shall be deemed a part of the “Services” and subject to all of the terms and conditions of this Agreement. No rights or licenses are granted except as expressly and unambiguously set forth in this Agreement. Customer may from time to time provide suggestions, comments or other feedback to CivicMarketplace with respect to the Service (“Feedback”). Feedback, even if designated as confidential by Customer, shall not create any confidentiality obligation for CivicMarketplace notwithstanding anything else. Customer shall, and hereby does, grant to CivicMarketplace a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid up license to use and exploit the Feedback for any purpose. Without limiting any of CivicMarketplace’s express obligations under this Agreement, this Agreement will not by implication impair CivicMarketplace’s right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with any products, software or technologies that Customer may develop, produce, market, or distribute.

Fees; Payment

Customer shall pay CivicMarketplace fees for the Service as set forth in each Order Form (“Fees”). Unless otherwise stated in the applicable Order Form, all Fees shall be invoiced by CivicMarketplace and are due and payable within thirty (30) calendar days of the invoice date (the “Due Date”). Invoices not received within five (5) business days from the Due Date are subject to interest on any outstanding balance of the lesser of 1.5% per month or the maximum amount permitted by law. Customer shall be responsible for all taxes associated with Service (excluding taxes based on CivicMarketplace’s net income). All Fees paid are non-refundable and are not subject to set-off. CivicMarketplace may suspend access to Services in the event of non-payment, upon written notice and failure to cure within thirty (30) days.

Restrictions

1. Except as expressly set forth in this Agreement, Customer shall not (and shall not permit any third party to), directly or indirectly: (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Service (except to the extent Applicable Laws (defined below) specifically prohibit such restriction); (ii) modify, translate, or create derivative works based on the Service; (iii) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Service; (iv) use the Service for the benefit of a third party; (v) remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof; (vi) use the Service to build an application or product that is competitive with any CivicMarketplace product or service; (vii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (viii) bypass any measures CivicMarketplace may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service); (ix) use the Service in violation of any applicable local, state, national and foreign laws, treaties and regulations (including those related to data privacy, international communications, export laws and the transmission of technical or personal data laws) (“Applicable Laws”); (x) use the Service in a manner that violates any third party intellectual property, privacy, contractual or other proprietary rights; or (xi) submit to or otherwise provide to CivicMarketplace any data or content that in violation of Applicable Laws or otherwise inappropriate for the Services, including without limitation, any Sensitive Data (defined below); or (xi) use the Services or Outputs (defined below) in connection with the Services for the purposes of automated decision-making or profiling of any individual, as such or similar terms are defined under Applicable Laws. “Sensitive Data” means any (a) special categories of data enumerated in European Union Regulation 2016/679, Article 9(1) or any successor legislation; (b) protected health information as defined in the Health Insurance Portability and Protection Act, as amended; (c) payment cardholder information or financial account information, including bank account numbers or other personally identifiable financial information; (d) social security numbers, driver’s license numbers, or other government identification numbers; (e) other information subject to regulation or protection under specific laws such as the Children’s Online Privacy Protection Act or the Gramm-Leach-Bliley Act, in each case as amended, or related rules or regulations; or (f) any data similar to the above protected under Applicable Laws.
2. Customer is responsible for all of Customer’s activity in connection with the Service, including but not limited to uploading Customer Data (as defined below) onto the Service and/or providing CivicMarketplace with access to Customer Data. Customer is responsible for the use of the Service by any person to whom Customer has given access to the Service.

Customer Data; Artificial Intelligence

1. For purposes of this Agreement, “Customer Data” shall mean any data, information or other material provided, uploaded, or submitted by Customer to the Service in the course of using the Service, and “Output” shall mean the data, information, actions, or results created or generated by the Service from the Customer Data. Certain Output generated by the Services may be generated through the use of Artificial Intelligence (as defined below). Customer shall retain all right, title and interest in and to the Customer Data, including all intellectual property rights therein. Customer shall be fully responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, lawfulness, and intellectual property ownership or right to use of all Customer Data. Customer Data shall be Customer’s Proprietary Information (defined below).
2. CivicMarketplace may use artificial intelligence and machine learning models, including large language models (collectively “Artificial Intelligence”), to support forecasting, opportunity analysis, or market intelligence features of the Services. Outputs generated by Artificial Intelligence, which the Customer may use to assist Customer’s internal planning efforts (hereafter “AI Forecasts”), are not guaranteed to be accurate, complete or free from error. Customer acknowledges and agrees that any AI Forecasts may rely on probabilistic models and public data sources. Customer should not rely on these AI Forecasts as the sole basis for procurement or compliance decisions.
3. CivicMarketplace shall use commercially reasonable efforts to maintain the security and integrity of the Service and the Customer Data. Customer is responsible for the use of the Service by any person to whom Customer has given access to the Service, even if Customer did not authorize such use. Customer agrees and acknowledges that Customer Data may be irretrievably deleted if Customer’s account is ninety (90) days or more delinquent.
4. Notwithstanding anything to the contrary, Customer acknowledges and agrees that CivicMarketplace may (i) internally use and modify (but not disclose) Customer Data for the purposes of (A) providing the Service to Customer and (B) generating Aggregated Anonymous Data (as defined below), and (ii) freely use and make available Aggregated Anonymous Data for CivicMarketplace’s business purposes (including without limitation, for purposes of improving, testing, operating, promoting and marketing CivicMarketplace’s products and services). “Aggregated Anonymous Data” means data submitted to, collected by, or generated by CivicMarketplace in connection with Customer’s use of the Service to the exclusion of any data transmitted via the Service, but only in aggregate, anonymized form which can in no way be linked specifically to Customer.

AI Connectors and Third-Party AI Assistants

• Definitions. "AI Connector" means a Model Context Protocol (MCP) connector or comparable integration made available by CivicMarketplace that enables an Authorized User to interact with the Services through a third-party artificial intelligence assistant, such as ChatGPT, Claude, or a similar service (each, an "AI Assistant").
• Description. CivicMarketplace may make AI Connectors available so that an Authorized User can retrieve information from, and where supported take actions within, Customer's account through an AI Assistant.
• Authorization and scope. Customer's use of an AI Connector must be affirmatively authorized by an Authorized User through OAuth or a comparable authentication process. Access is limited by the Authorized User's account permissions and the tool-level scopes published for the AI Connector.
• Attribution of actions. An action completed through an AI Connector under an Authorized User's credentials, including sending a marketplace message, updating supplier profile information, managing team access, or responding to a quote request, is treated as an action of Customer and that Authorized User to the same extent as if completed directly through the Services.
• Third-party service and outputs. An AI Assistant is a third-party service that CivicMarketplace does not control. Customer is responsible for reviewing an AI Assistant's output and any proposed action before relying on it or authorizing the action. CivicMarketplace does not warrant the accuracy, availability, or behavior of an AI Assistant, except to the extent a problem is directly caused by a defect in the AI Connector.
• Data disclosure. Use of an AI Connector may cause Customer Data to be transmitted to and processed by the operator of the AI Assistant under that operator's terms and privacy practices. The categories of data that may be shared, the purposes of sharing, and the categories of recipients are described in CivicMarketplace's Privacy Policy.
• Revocation. Customer may revoke an AI Connector's access through available account controls or by contacting CivicMarketplace support. Revocation does not reverse actions that were already completed.
• Suspension. CivicMarketplace may suspend or restrict an AI Connector if it reasonably believes the connector is being used outside its authorized scope, in violation of these Terms, or in violation of applicable law.

Term; Termination

This Agreement shall commence upon the Effective Date (as defined in the applicable Platform Terms or as set forth in the initial Order Form executed by the Parties, as applicable), and, unless earlier terminated in accordance herewith, shall continue until the final expiration or termination of all Order Forms associated with this Agreement. In the event of a material breach of this Agreement by either party, the non-breaching party may terminate this Agreement by providing written notice to the breaching party, provided that in case of a breach capable of cure, the breaching party does not materially cure such breach within thirty (30) days of receipt of such notice. Without limiting the foregoing, CivicMarketplace may suspend or limit Customer’s access to or use of the Service if (i) Customer’s account is more than thirty (30) days past due, or (ii) Customer’s use of the Service results in (or is reasonably likely to result in) damage to or material degradation of the Service which interferes with CivicMarketplace’s ability to provide access to the Service to other customers; provided that in the case of subsection (ii): (a) CivicMarketplace shall use reasonable good faith efforts to work with Customer to resolve or mitigate the damage or degradation in order to resolve the issue without resorting to suspension or limitation; (b) prior to any such suspension or limitation, CivicMarketplace shall use commercially reasonable efforts to provide notice to Customer describing the nature of the damage or degradation; and (c) CivicMarketplace shall reinstate Customer’s use of or access to the Service, as applicable, if Customer remediates the issue within thirty (30) days of receipt of such notice. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, accrued payment obligations, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

Each party (“Indemnitor”) shall defend, indemnify, and hold harmless the other party, its affiliates and each of its and its affiliates’ employees, contractors, directors, suppliers and representatives (collectively, the “Indemnitee”) from all liabilities, claims, and expenses paid or payable to an unaffiliated third party (including reasonable attorneys’ fees) (“Losses”), that arise from or relate to any third-party claim resulting from: (i) the Customer Data, Output, or Customer’s use of the Service (in the case of Customer as Indemnitor); or (ii) the Service (in the case of CivicMarketplace as Indemnitor), infringes, violates, or misappropriates any third party intellectual property right. Each Indemnitor’s indemnification obligations hereunder shall be conditioned upon the Indemnitee providing the Indemnitor with: (i) prompt written notice of any claim (provided that a failure to provide such notice shall only relieve the Indemnitor of its indemnity obligations if the Indemnitor is materially prejudiced by such failure); (ii) the option to assume sole control over the defense and settlement of any claim (provided that the Indemnitee may participate in such defense and settlement at its own expense); and (iii) reasonable information and assistance in connection with such defense and settlement (at the Indemnitor’s expense). The foregoing obligations of CivicMarketplace do not apply with respect to the Service or any information, technology, materials or data (or any portions or components of the foregoing) to the extent (i) not created or provided by CivicMarketplace (including without limitation any Customer Data), (ii) made in whole or in part in accordance to Customer specifications, (iii) modified after delivery by CivicMarketplace, (iv) combined with other products, processes or materials not provided by CivicMarketplace (where the alleged Losses arise from or relate to such combination), (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement.

Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND ARE WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE, USAGE OF TRADE, OR COURSE OF DEALING, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. CUSTOMER ACKNOWLEDGES THAT THE OUTPUTS, INCLUDING OUTPUTS GENERATED BY ARTIFICIAL INTELLIGENCE, MAY CONTAIN ERRORS AND MISSTATEMENTS AND MAY BE INCOMPLETE OR INACCURATE. BEFORE LEVERAGING ANY OUTPUTS, CUSTOMER OR ANY AUTHORIZED USER IS RESPONSIBLE FOR MAKING ITS OWN DETERMINATION THAT THE OUTPUTS ARE SUITABLE, AND CUSTOMER IS SOLELY RESPONSIBLE FOR ANY RELIANCE ON THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY OUTPUTS.

Limitation of Liability

EXCEPT FOR THE PARTIES’ INDEMNIFICATION AND CONFIDENTIALITY OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING), (II) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE FEES PAID (OR PAYABLE) BY CUSTOMER TO CIVICMARKETPLACE HEREUNDER IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO A CLAIM HEREUNDER.

Confidentiality

The Parties undertake to keep confidential any information and documents of the respective other party, which are either to be regarded as confidential due to the nature of the information or the circumstances of their disclosure or have been designated or marked as confidential by the disclosing party, such as business and/or trade secrets and to use them exclusively for the purposes allowed under this Agreement and not to make them accessible to third parties except as permitted below. The receiving party shall undertake reasonable technical and organizational measures designed to protect the integrity, security and confidentiality of confidential information, and inform the disclosing party in case of an unauthorized access or any other breach of confidentiality obligation. Confidential information on the part of Customer shall include, in particular, the technical components and the source codes of Customer, [its API, API keys,] any technical documentation, training material and information provided by Customer and Customer Data. The receiving party is entitled to disclose confidential information of the disclosing party (i) its employees, contractors, representatives or consultants on a need to know basis if and to the extent such disclosure is indispensable for the performance of this Agreement and if they are bound by the confidentiality obligations at least as protective as those contained herein (ii) in a legal proceeding, (iii) if the disclosure is mandatory by law or (iv) upon prior written approval of the disclosing party. The duty of confidentiality shall commence upon gaining knowledge of the confidential information and will continue for the entire term of this Agreement. In addition, the duty of confidentiality shall remain in place for three (3) years from termination or the end of the Agreement term. In particular, any business secrets shall be treated confidentially for as long as they are business secrets.

Miscellaneous

This Agreement represents the entire agreement between Customer and CivicMarketplace with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals (whether oral, written or electronic) between Customer and CivicMarketplace with respect thereto. The Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflicts of law rules, and the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware. All notices under this Agreement shall be in writing and shall be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Notices must be sent to the contacts for each party set forth on the Order Form or, in the case of acceptance of the Platform Terms, to CivicMarketplace at the contact information set forth in the Platform Terms and to Customer at the e-mail address associated with Customer’s account. Either party may update its address set forth above by giving notice in accordance with this section. Except as otherwise provided herein, this Agreement may be amended only by a writing executed by both parties. Except for payment obligations, neither party shall be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond such party’s reasonable control, including, without limitation, the elements; fire; flood; severe weather; earthquake; vandalism; accidents; sabotage; power failure; denial of service attacks or similar attacks; Internet failure; acts of God and the public enemy; acts of war; acts of terrorism; riots; civil or public disturbances; strikes lock-outs or labor disruptions; any laws, orders, rules, regulations, acts or restraints of any government or governmental body or authority, civil or military, including the orders and judgments of courts. Neither party may assign any of its rights or obligations hereunder without the other party’s consent; provided that (i) either party may assign all of its rights and obligations hereunder without such consent to a successor-in-interest in connection with a sale of substantially all of such party’s business relating to this Agreement, and (ii) CivicMarketplace may utilize subcontractors in the performance of its obligations hereunder. No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under this Agreement, the prevailing party shall be entitled to recover costs and attorneys’ fees. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable. The failure of either party to act with respect to a breach of this Agreement by the other party shall not constitute a waiver and shall not limit such party’s rights with respect to such breach or any subsequent breaches.