How do I sign up for Civic Marketplace?
You can simply visit www.civicmarketplace.com, click "Login” (top right) and follow the prompts to create your agency profile. You’ll be able to start browsing and searching for contracts immediately.
Civic Marketplace has achieved SOC 2 Type II compliance, which means we have implemented key security controls and procedures that meet the AICPA Trust Services Criteria. This certification demonstrates our commitment to safeguarding your agency’s data and maintaining a secure and reliable platform for procurement.
Common login errors and related questions
The user already exists
This means an account has already been created with your email. Please go to the login page and sign in.
If you forgot your password, click “Forgot Password?” on the login page to reset it.
Invalid username or password
This means either:
- The credentials entered are incorrect.
- Your account does not exist.
You signed up using SSO (Google or Microsoft), so you must log in using the SSO option instead of entering a password.
I signed up but didn’t receive a verification email
First, check your spam or junk folder. If you still don’t see it, try resending the verification email from the sign-up page or contact support.
If you signed up using SSO (Google or Microsoft), you do not need to verify your email.
I forgot my password. What should I do?
Go to the login page, click “Forgot Password?”, and follow the instructions to reset your password.
I requested a password reset but haven’t received an email.
This could be due to one of the following reasons:
- You signed up using SSO (Google or Microsoft), so password reset isn’t required. Simply log in with your SSO credentials.
- Your account does not exist.